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  1. salamitsunami

    Can You Disable DTMF in a Company Greeting?

    Thanks guys but I have tried "Disable DN Dialing" and it simply routes the caller straight to a subscriber's mailbox instead of ringing their set. Unfortunately, the caller is still able to interrupt the greeting and direct himself to another extension or mailbox.
  2. salamitsunami

    Can You Disable DTMF in a Company Greeting?

    My customer is installing a third party call logger to record conversations to the customer service department and wants to alert callers to the fact that their calls may be monitored. They are not using contact center software. Is there a way to disable DTMF so that the caller is forced to...
  3. salamitsunami

    Fax over IP

    Thanks for the reply DB. I understand that there are separate H323 and SIP trunk keycodes on the BCM. Is this so and, if so, which specific license(s)do I need to buy for my application? Any special configuration required to permit the call coming via the VoIP gateway to use the PRI on the main...
  4. salamitsunami

    Fax over IP

    I have a BCM400 R4.0 installed for a company which has recently added a small remote office. They put in IP2004 sets which are operating well. Since there is no analog for fax at the remote site, I need to install a fax gateway. Anybody have any experience in configuring the BCM to work with...

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