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Good info- the tech I spoke with indicated otherwise, so I will make sure before with switch. BUT since I am leaving all the other phone cards the same, I think they sad they would use a R4 anyway.

It is a Partner ACS Release 4. My sales rep is just pretty clueless. It does have a card in the front of it. I called the tech support number and they said it can be backed up prior to swapping the processor if we go that route. As to the melting solder, I wiggled, tapped and banged the...

Thanks for the ideas! I was convinced we had solved the problem with the UPS as well, BUT, also at that point I had powered down the system for a while, it had a chance to cool off, and it was evening so the area room was cooler too. BUT now the problem is happening again with it plugged in to...

Sorry- One more thing- it seems the two times in the last 3 weeks this has happened have been the hottest days of the year so far, and the modules feel very warm. This is a 5 slot carrier with 4 slots taken.

We are dealing with a Partner ACS System with 1 voicemail unit (Release 1) and 3 other modules (Release 4 stamped on the side) that cover 6 phone lines and 30 extensions or so. For the past year, we have had intermittant problems where the system will cut out, i.e., all phones go dead for a...