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RCC number of calls answered?
I checked, and we do not have the report "agent activity by skillset". We do have agent activity, and then from a second screen can choose to view only desired skill sets, but we still seem to run in to the same issue. We had the report you mentioned on our previous system before we upgraded...- hgill
- Post #3
- Forum: Nortel: Business Communications Manager BCM
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RCC number of calls answered?
We have the BCM 450 and run version v 2.6.407.4.61 of Nortel's RCC. We would like to know how do we find out the number of calls answered by a given agent. I know this sounds simple, but the software keeps giving us detailed information about "transactions" answered etc. We have 3 call queues...- hgill
- Thread
- Replies: 2
- Forum: Nortel: Business Communications Manager BCM
