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Taking Inbound calls from 2 different companies
This is new to me but I think this is what you are asking for: BTW, I'm using WinSPM to get this information if it matters: How is the group that is receiving these calls currently set up: All the extentions are in the coverage group 30 What group type is it set to? Both are set to Autologout...- KDawgTC
- Post #3
- Forum: Avaya: Legacy SMB Systems (Partner/Merlin/Spirit)
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Taking Inbound calls from 2 different companies
We are an inbound call center for several companies and until recently our normal 9-8 hours was fine for our clients (calling group 772). We now have a client (calling group779) that want us to take their calls only from 8-5 and goto a voicemail box that will in turn call the after hours...- KDawgTC
- Thread
- Replies: 3
- Forum: Avaya: Legacy SMB Systems (Partner/Merlin/Spirit)
