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I was afraid of that. I guess I needed it repeated. My phone vendor has had luck with out the external MoH cable and splicing an RJ11 modular end with a 3.5mm wire. Occasionaly needing a mono - mono cable to improve some quality issues.

DryAquaman, I have not been able to get the files to the correct format with Audacity. I had to used the trial of GoldWave to get the correct file formatting. SuperNova, thanks for the link. I will have to check it out. This thread seems to be neglecting the question of using an external...

I usually use Audacity. I have downloaded the trial to GoldWave for a few more options. I also use MP3 gain to normalize files. If I am not imbedding the files then the step down process is kind of irrelevant.

Thanks Dry, That leaves me to believe that the player itself is just under powered.

I guess I was naive to think I could plug in a mp3 player and be able to have a larger music library for the on hold music. I am taking care to meet licensing requirements. So if I read your post correctly. I would have to load the player with 8 bit, 8k mono wave files? Do you have a...

I have a Mitel 3000 and have been tasked with improving the quality of the music on hold. Has anyone been able to improve the quality and flexibility of their hold music with a Mitel 3000?? I have purchased the MoH external source adapter and an mp3 player and hooked them up. My first attempt...