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  1. realsmartenergy

    CallPilot CLID/DNIS routing on Nortel BCM 400

    I am trying to route an incoming call from a customer to a specific announcement or agent using CallPilot CLID/DNIS Routing. I have added the customers calling number into the CLID box, selected change call priority with the new call priority set to priority 1. How do I now get the call to a...

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