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  1. MitelSB

    CCC Profiles file

    Can somebody tell me if I can backup my CCC Profiles? I don't seem to find these files on the server and If i save them locally I also don't seem to find them. I want to make a copy of a profile, because my cust always succeed to mess up his profile and so he gets that the profile is corrupt...
  2. MitelSB

    ACD Incoming Restrictions

    To my knowledge this can only be done by IQ. There you can enter a queue condition to callers queued and available agents, etc.
  3. MitelSB

    make busy reason codes

    You can define them in YourSite. If you program true the webinterface: YourSite => Configuration => Make Busy Reason Codes If you program true the YourSite Explorer tool it's practicly the same: Choose Tab Configuration and afterwards choose in the yoursite bar, Make Busy Reason.
  4. MitelSB

    DBMS Table Error

    I had the same problem, if you perform a backup and afterwards a restore, the 3300 will try to correct the error by deleting the wrong content. There is also a command that you can enter to see what the 3300 is deleting while you perform the restore. You should check your helpfile to find out...

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