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Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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ACR and WFO recordings
Hello. I have a mystery to solve. For some unknown reasons I'm now able to get a screen recordings on the some agents, although, they are present in the ACR. The ALL agent are set up the same way( same department).The audio recording is present in WFO, but not the screen. Would anyone help me...- jocker92
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- Forum: Witness Systems solutions
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CMS Event Count
Hello ALL. Sorry if I repeat this question( my first post..), but I couldn't find the answer. Our Call Center Supervisor would like to implement Event Count feature in CMS (V 15.0). I did find the answer how to do this thanks to this Forum... ( :) ). However, the report in CMS shows as Event...- jocker92
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- Forum: Avaya: CM/Aura (Definity)
