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TouchTone- I finally found the list of shortcuts and played around with them. I got it working. Thank you for your time and help, john-

So does this mean for 2000 extensions - I would have to create a short code for each extension? Thank you for your response, john-

Hello- New to the IPO from the Definity world. Is it possible to turn on a forward using only short codes? I have a short code to turn on/off unconditional forwards - but that requires the user to also use the features/forward menu options to set the destination. I would like to offer them a...

Iggy- I'm using firmware 3.0 For the SIP phones, I use 'user-management' in system manager to configure and add features (not sure if there is a difference using CM to configure SIP phones). Also, mechanically (with no regards to buttons) is the phone registered and working properly? john-

Iggy- It's been confirmed by a few Avaya people- In response to the lack of busy-indicators on the new j-series SIP phones. "I use Presence on my phones and can see the status (available/busy/away/do-not-disturb/out-of-office/offline) of others as well as advertise their presence. This...

Iffy- I’m on a train to Sacramento, but I’ll try to respond with more detail tonight. Button programming on these phones is completely different than any other avaya phone. Plus, no busy indicators buttons (it looks like they want you to have a presence server instead). I was in exactly the...

Iggy- I'm struggling with these new J-series phones too. Unlike the 9608s (running sip), the J-series phones require TLS certificates on the phone. This took me quite a bit to figure out and get going. Once I had a certificate on the phone, then PPM worked. Now that I have PPM working, I'm...

kyle555- This is great information. I never knew about BCMR. I'll definitely continue the VDN and run some tests on it. Worst case- I have the caller app in place,ready to throw into production, but without results - it's just an empty tool. I need some sort of reporting on this and for...

Kyle555- No reason at all for using the caller application, other than it seemed to be a more streamline method. It just seemed like I would have to create a boatload of vectors to create the same thing. It's just a simple 6 stop information line. * Greeting * Menu / press 1 for blue thing...

joe2938- No, right now it's just an extension with a 1 ring coverage path directly to messaging. If I can change this for a VDN, then what is the process to monitor the calls? Thanks for you help, john-

Hello- Aura 7, AAM 6.3 New Aura 7 user. I just built my first Caller Application in AAM. Our organization does not use automated attendants of any sort and this is our first "information line". The applications goes live in a couple of weeks. Is there a method to capture or report usage on...