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Exactly. Thank you for your insight on the matter!

I'm pretty sure you hit the nail on the head. I was just covering all my bases because my boss swears it worked that way before. But I think they had an extra line they never used just for the voicemail to roll over to.

I’ve posed this question before, but now I’m following up on some information I have learned. We have four phone lines in our office. If every line is in use, we want the last line to then forward to our internal voice mail on our NEC 1000/2000 system. I called our current provider yesterday...

Thank you for your help. My boss was just positive that it used to work before so I've been researching all kinds of things to see if it was possible.

Our current provider already has the central office hunt set up. I know that if Line 1 is busy, the call will to Line 2 and so on and so forth. But it is possible to have all 4 lines being used and have an incoming call still go to voicemail? An outside guy who helped hook up our phone lines...

I'm a bit new to phone systems, so excuse me if I don't get something simple. If someone calls and no one answers on any line, it goes to the 300 extension I believe which is the operator. So if all lines are currently in use, the call just keeps ringing. It never actually gets to any extension...

Hi everyone. I've been having trouble with some phone issues lately. We have 4 lines at our business. When 1 is busy, the call rolls to 2, and that continues all the way to 4. However, if all 4 lines are in use, the incoming call gets a busy signal or, if we have call waiting on, it keeps...