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  • Users: dov20
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  1. dov20

    Agents get calls from queue when already on a call

    I went to users rights for the group and hit YES for busy on held. That turns it on for all members in that group. The ring mode for the huntgroup is longest waiting. Each agent has 3 appearance buttons on their phone. All three appearance buttons say immediate ring.
  2. dov20

    Agents get calls from queue when already on a call

    Hi We have an issue with queue calls. We have a hunt group set up for our customer service agents. When an agent is on a call they will get another call on another line from the queue. It's happening to multiple agents. One agent stated she gets a call right after putting a call on hold...

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