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Hunt group busy - how to forward?
I must admit I wasn't entirely sure about number 1, but I assumed you are referring to the Line Assignment for the extensions. I set the lines for all extensions to unassigned instead of Appr&Ring. Everything else was already set as suggested - I reassigned the lines to the hunt group as I'd...- rsrsrs
- Post #7
- Forum: Nortel: Norstar systems
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Hunt group busy - how to forward?
Just checked that, and yes. The calls seem to appear there... Both extensions are set "appr&ring" for the hunt group. Not all the other sets have line indicators, but the second hunt group is on the others that can have it. Calls just don't get to it. Something slightly odd - I just...- rsrsrs
- Post #5
- Forum: Nortel: Norstar systems
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Hunt group busy - how to forward?
For the first hunt group, the options are set like this: If Busy:Overflow Q Timeout:15 Overflow:(the second hunt group) I thought this should work, and it sounds as though you aren't disagreeing... My only thought is that something else is wrong - but I can't think what. Could it be a software...- rsrsrs
- Post #3
- Forum: Nortel: Norstar systems
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Hunt group busy - how to forward?
We have two hunt groups. The first is set to overflow if busy to a second group. Its Q timeout is set to 15 seconds. If both extensions in the first hunt group are busy, the call is not forwarded to the second hunt group until after the 15 seconds - which defeats our external answering...- rsrsrs
- Thread
- Replies: 6
- Forum: Nortel: Norstar systems
