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  1. bcarlson11

    Solution to Avoid 911 misdialed calls?

    Thanks for the tip. Yes, we have both dial plan rules of 911 and 9.911. Doesn't eliminating 911 as a valid rule violate E911 laws/regulations though? Since we have no extensions starting with 8 or 9, I don't believe we will have a conflict of how to process the call as inside or outside.
  2. bcarlson11

    Solution to Avoid 911 misdialed calls?

    Valid question on misdials. It all boils down to either sloppy dialing or senior moments - forgetting they already dialed the 1. There is nothing wrong with Call Manager - just human error causing the misdials. We are in the Chicago area, so with area code overlays everyone has to dial 1 to...
  3. bcarlson11

    Solution to Avoid 911 misdialed calls?

    Since using Call Manager and Unity Connect, we are encountering a number of 911 misdials. Is there any reason why we can't completely eliminate using 9 in our dial plan rules to get an outside line? We only have 200 inside 4 digit extensions, none starting with 9. Why not have dial plan...
  4. bcarlson11

    Personal Address Book listed in Directories

    Thanks for your response. How would I assign an unused line appearance as a shortcut to the Personal Address Book? Regards, bcarlson11
  5. bcarlson11

    Personal Address Book listed in Directories

    My company has just installed CM 4.x latest release along with Unity Connect. We are all using 7940G phones. Using the Directories button, we see features like missed/placed/received calls and as Option #4 Corporate Directory. What would really be nice is to show the Personal address book...

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