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Alert light for calls waiting
Hurricaneguy - can you confirm for me that you are currently using SECC 4.2 with GRTD? I am working with management at a 25 agent call center that went live on Nov 1. My IT / SECC tech person is telling me that GRTD is not supported in SECC 4.2 and requires a separate license from Nortel. Much...- stb2522
- Post #7
- Forum: Nortel: Symposium call center solutions
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SECC Grapical Real-Time Display (GRTD) Software
I am a new SECC 4.2 user and am trying to understand how to obtain and add GRTD software. I have three primary questions: 1) Is GRTD software sold separately as an option and does it require a separate license from Nortel? 2) Does using the GTRD software require the use of network "Broadcast...- stb2522
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
