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bcastner, I found the issue and you pointed me in the right direction! I'm very grateful. Here's how it went: I called Comcast last night and again this morning. (actually this was my third and fourth calls to them - I couldn't believe it wasn't their job to look at the diagnostics on my...

The modem successfully downloads to my laptop, which is running Windows 98. Doesn't this mean that the modem is fine? And it worked up to Jan. 18. (My modem is two floors down, in the basement with a Linksys router; I lease it from Comcast, so am less familiar with it than with other things...

Where can I find these numbers?

I have cable. Thanks for the reply. I'm assuming that your answer is only relevant to DSL?

When I try to download and install a file, I get an error message. I get different error messages for different files, but all of them will not let me install the file. Although, in fact, occasionally, something will successfully let me install it. This happens from all websites: can’t...

My system used to work fine. Now (starting a few weeks ago) when I try to download and install a file, I get an error message. I get different error messages for different files, but all of them will not let me install the file. Although, in fact, occasionally, something will successfully let...