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Critchey - pardon my ignorance on the difference between line versus extension, I realize that it clouded the issue. Update: The replacement base card and PRI daughter card arrived and after I swapped them out, the problem cleared. I will be contacting my vendor and Avaya about the issue...

Forgive my ignorance Critchey, but I don't know how I'm supposed to remove a POTS line from my system and plug it into a buttset. I don't have any analog lines that are outside the system. All of my analog lines come out of the IP500V2. The only connections my calls have to the outside world is...

Critchey - when you say "outside the PBX" do mean directly from a port on the IP500V2? If so, yes. I have used a buttset and an analog phone off of the phone ports on the IP500V2 with the same result. Z-man - Both circuits have been in place for over a decade and were used on the old Definity...

We do have a PRI that handles our local outbound and the majority of incoming calls. Calls across the PRI are fine, inbound and outbound. Temporarily we are directing outbound LD calls over the PRI and those calls are fine. We do have analog lines and calling out on the T1 has the same one way...

We have an issue where all outbound long distance or toll free calls have one way audio. The caller can not hear the ring for the distant end. When the call is connected, the distant end can hear the caller, but the caller can not hear the distant end. This affects all outbound LD calls, whether...