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Thanks for the info.. will check that!

Hi, having a customer that have currently RED analog phone (for emergency) and he want to know if we can use an "analog to sip" converter for connect those analaog phone thru sip into his IP Office? or.. searching for RED sip phone compatible with IPO, so we can replace their analog phone with...

Hi, I have a PRI connected on my ip office and an analog receiver waiting for DNIS / ANI for accept the call. so I send the DID to a hunt group, where my receiver is in it. if the DNIS isn't showing properly, the receiver drop the call. here is what the receiver should receive : <DNIS>T<ANI>T...

Hi Westi, I was working with Avaya CM manager for 10 years, and move to a compagny that work with IP office, not the same thing! so.. I was searching for the best way to do the configuration... as per you guys said, the best way to do that its with huntgroup per DID! so... going with it! case...

the way that it work, only 1 call could be made by DID. so... DID #1 could go on the call park for extension 210 on slot #1 DID#2 on slot #2 and so on... Agent just dial the short code for slot #1 or another slot depend on the code the agent received in the alarm software. That was I thought...

the best configuration at the moment is to put a EU24 on the phone and configure the buttons for each code/DID. but.. with the call park, if its possible to create a short code for access the call park slot# and if its possible to configure the DID to be automaticaly move to a specific call park...

Yeah.. thats the plan!! haha :) thanks!

As per the doc, the MADN is has been added to version 10.1 , I'm running version 7

Thanks derfloh, that is an option, but the thing is, I'll probably have 10 to 20 code, so that mean 10-20 hunt group.. that a lot of huntgroup and a lot of buttons on the agent's phone. There's another way, maybe to send the call directly to a call park or something else? so my agents can do a...

Hi, here is what I want to do and I need some help from you guys! I'm working in alarm company, I have 5x DID configured into my incoming call route (avaya ip office 500 v7) Those DID are linked to a specific alarm code into my alarm software. DID#1 = code 1 DID#2 = code 2 DID#3 = code 3 ...