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Again not best practice from a ACD Seems Cisco missed the point when building there application. I know of no other vendor that doesn't offer a true forced call. You leave it to humans and you will get lazy answering and longer wait times! Oh to be free to get rid of this ACD and get one that...

It's not forced if you have option to answer, that is a call presented with option to answer! A forced call by definition is a call preceded by a notification in the ear of the agent by tone or whisper that the agent has no option of rejecting. Hence FORCED. Can someone with common sense...

Do later versions support forcing calls to agents? I have used Symposium and Centrex and both supported this function, i thought forcing a agent to handle a call was standard practice in a efficient call centre, letting agents decide if they want to answer a call seems poor practice.

New to business and using IPCC Express 4.0 Currently agents have to press to accept a call but i would rather the call was forced to available agents. Is this possible? Thanks

We have a group of people put on a hunt group Can we also add a pickup to this hunt group for people not in the hunt group? Many thanks

We are using CCM 4.1 and today a test call was made, we received the forced message advising about using web site, call monitored etc but then at the end of the message we expected to be put either through to an agent or the queue Instead i received a message saying " No one is available to...