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I'm planning a series of tables in a SQL Server database to keep track of business rules and available numbers. You're totally right about people with no phone - I had forgotten that some of our admin departments have employees like that. For our administrative staff, I've been told that we...

At this point, I'm supposed to generate the primary extension for a new hire, which would go into the HR system, which would feed a directory. Sys admins will still set up the extension and other rules manually in the PBX. Eventually, the goal would be automated integration for all...

My requirements are extremely vague (they're in the middle of an RFP for a new vendor) - I'm supposed to come up with something pretty generic, assuming whatever PBX we end up with will be able to handle application integration. I finally found a reference to DEM (directory enabled management)...

Hi, I'm an application programmer tasked with creating a process that will determine a new employee's phone number (from a pool of available numbers). Is there any standard terminology/acronyms for something like this that will point me to best practices or how other companies integrate HR...

We have had collate issues with Word when collating was set on the driver. I was told (by someone with more experience) that Word actually cancels out the driver setting. Checking the collate box in Word turns off the driver setting. Try it without the collate box checked in Word and see what...