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i have installed a BCM50 Rls 5.0 as well as Call Pilot. When subscribers try to intialize their mailboxes they are asked for the mail box number as well as the password. Is this something new with this release as usually you are just prompted for your password. Has anyone come across this? Thanks!

I have a BCM50 Rel. 5.0 & am trying to set up a T7316 set for admin programming. I have read the manual and am still struggling with user ID/password lingo instructions. Is there an easy way to set up the phone with the config paswword & what is the user ID they keep mentioning. Also do you have...

Which feature can I use to drop a call without hanging up the receiver every time ?

Im a relative newcomer to IP Office and was wondering how to restict a phone from long distance calls. Any help would be appreciated.

What is the significance of the number 729 beside HG:01 What does that number refer to ? Do I assign the target line of the digital set as the line in the hunt group ?

I do have software with hunt groups. How would I set that up so that the calls go to the hunt group ?

I have a scenario where I have a 7310 set ( 723-3229 ) in a warehouse. I have programmed an analog extension 291 and assigned it the target line for the warehouse set. This analog extension is hooked to an Algo ringer so that when the warehouse phone DID #( 723-3229 ) is called the Algo ringer...

I have a situation where callers that have been parked are hearing ringback tone. Is there an option for silence etc. rather than hearing ringback ?

We have been experiencing bad trunk echo problems with the Avaya MM711 Trunk card. Has anyone come across this and if so are there any solutions. These are in a 350 Gateway.

Does the Norstar Flash Voice mail have a time setting or does it get its time from the KSU ?

When I try to transfer a call directly into a certain mailbox I get a message that says invalid mailbox. What could be causing this. It works fine on all other mailboxes.

What code does the customer dial to access his or her mailbox remotely? Thanks!

What is the difference between Answer Key( Extended ), (Basic ) and (Enhanced ) in system programming features? Thanks!

How do I get the caller ID to show up before the call is answered ? Thanks!

I have a situation where my customer has a horn that rings thru an Algo ringer whenever their DID number is called. I want it to also ring when the 3 digit extension is called internally but I cant get this part to work. I assigned an answer dn but it still wont ring on internal calls. What else...

What is the procedure to default a Call Pilot 150 from a T7316 set ?

I am installing a Call Pilot 100 and the customer has an administrator in another city that they would like to record the greetings. Is there any way to do the recordings remotely or do they have to be done locally. Thanks! rand1977

I have a customer that says when she checks messages in the General Delivery Mailbox the time is there but not the date. Is this normal & if not what would the problem be?

What is the admin login procedure & password for a BCM that has not had the PW changed?