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Thank you Peter, as well as everyone, I appreciate the assistance. We currently have the systems configured as you specify, Peter, and everything is working fine. Our Avaya partner (installer) installed a patch for Voicemail Pro, which he says corrects the problem we were experiencing with...

I appreciate all the help - the voicemail server is running on Windows XP - and I just noticed that the license keys' status is currently "invalid"... I'm presuming a reboot of the voicemail/key server, and/or the control unit at the central location will validate the keys? Since the problem...

Hmm, I just received a call about 15minutes ago from the central office saying that voicemail was down... I called an extention over there and got the same result as here, silence after four rings. I restarted the Voicemail Pro Service on the voicemail server, and viola, voicemail is working...

Sorry, should've included that information... Yes, voicemail is working at the near end, and we are using Voicemail Pro. Thanks for the interest. Gary

Hello all, I am new to the Avaya IP Office world, and am looking for diagnostic advice. We have an IP office system that was installed by an Avaya partner, and we are currently unable to get voicemail working at our remote location. From what I've read on these forums, I believe I may have...

First Post at tek-tips - just wanted to say THANK YOU very much - been fighting this problem for months, passing blame between firewall, router, and questionable P2P T1 connection... changing the routes to those specified by Servebase solved my problem. Thanks.