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Here is what each line has for settings. Loop Start ICLID is the trunk type for each line. Trunk to Trunk Connect is active on each line too because they move out of this building in the summer and into another building and that allows for me to forward calls from this system to the system in...

The site uses Analogue Trunk Lines. Verizon is the provider of the lines. I am not on site there at the moment, but I am planning plugging in a cordless phone (before the IP Office)and dialing the number direct to see if the cordless phone receives a Caller ID. If the phone receives a Caller...

Hi, I recently inherited an office that is using IP Office 6.0. I know it is pretty old at this point, but one of the major things they are requesting is caller ID for incoming calls. Caller ID works when calling internally, extension to extension, but if I were to call in to the office using...

Hi all, First, if I should split this into two separate topics, please let me know, and I will do that. One of the sites we have currently has an Avaya system on IP Office 6.0 with embedded voicemail. I have been asked to setup voicemail to email. I have done this with no problem in newer IP...

So, this is all set. Thank you to everyone who offered advice. Issue was resolved when I rebooted VoiceMail system as it had been up for about 8 months without a reboot. Everything is now working as expected. Thank you again. D

Hi there, I have an issue with an extension on our IP Office 8.1 system. Phones are Avaya 9608. I have a user extension that when I dial it rings, and if the user is at their phone they can pickup the call, etc. However, if it rings and goes to voicemail, I get my own voicemail. For...

Hi all, We have a site with an IP 406 DS, running IP Office 4.2 (23) and about 60 Avaya 5402 phones currently on that system. They are looking to add more phones, and I saw something online (I know...I know...) about 1608 phones working on 4.2 Q4. I found a spare 1608-I, and plugged that...

Thank you Joe2938. I made the changes to the 5 lines (checked the 'Allow Analog Trunk to Trunk Connect') and tested things successfully after saving the config and rebooting the system. I did not make the ARS addition, as this setup is only going to be for 6-8 Weeks and changes being made...

Joe2938, If I put in the phone number with 2 9s (99XXXXXXXXXX) then the call at least tries to connect. With just the 1 9, it does not even do that. We have 5 different outgoing numbers we could call from. Do I check 'Allow Analog Trunk to Trunk Connect' for each of these under the Analogue...

Hi all, I have recently inherited a site where they have Avaya with an IP 500 V2 6.0 (8)IP Office box on site. I am trying to setup call forwarding for a certain extension, that will ring an external number. I have done this in the past at other places without issue, however, that is not the...

So, thank you to all that helped out. @Intrigrant and @IPGuru, you were 100% on. I just had to restart VM Pro and the issues went away. The new users did lose their greeting if they had already set it up, but, that is minor in the big picture. Anyways, thank you again for all your help...

Sorry about that. Here is the log again. This time I (2438) called 2107 and same thing, it rang and then went to my voicemail greeting. I left a voicemail and it was in my mailbox. Thank you for the help. @Janni78 Is there somewhere in IP Office I can check for this setting? Thank you...

I hope this is what you are looking for. Let me know if I did something wrong/need to do it again with changes. Thank you for all the help. Dhttps://files.engineering.com/getfile.aspx?folder=e19faab2-0a80-4552-af1a-8b0b8c1b7bc9&file=VM.txt

This all that is there.

Sorry, did not answer the other part. I am using the Voicemail Pro Client (Intuity) to connect to the voicemail server, not sure if that is VM Pro or Embedded though. How would I determine that?

Under the 'Forwarding' tab in IP Office Manager, there is nothing, just blank fields. It has the same settings as an extension that has voicemail working properly.

Hi there, I inherited a not so well cared for IP Office 8.1 environment. I am cleaning things up as they go, however, I have come across a bizarre one that I am struggling to resolve. We have new users who inherited existing extensions. I reset their name for that extension and set their...