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  1. Punisher79

    SP30 and PC Sound Loss

    Since we run a call center we have other applications running such as a Siebel CRM web app, a screen pop application written by Technology For Bussiness and misc Office applications. The PCs should have plenty of power, all P4 with at least 512MB of RAM
  2. Punisher79

    SP30 and PC Sound Loss

    Our network setup is as follows: PCs are in a Class C 10. private subnet/VLAN, PBX,associated servers and PAD cards are in different class C 10. subnet/VLAN. The softphones use the IP of the PC and are not split into their own VLAN. We are using CISCO 6509s with Sup32 and very recent...
  3. Punisher79

    SP30 and PC Sound Loss

    Thanks for the info. Where are finding this information? Is this dealer only info I can't get at? NEC's website is lacking or I just can't find it.
  4. Punisher79

    SP30 and PC Sound Loss

    Our MOS scores are 4.1 or better on all calls. Our bandwidth is only 3-4% of our total network. Voice has precidance over data everywhere. Yes, we've taken an DTermIP phone and they work fine, no sound loss whatsoever. Only on the softphone. How would I get access to revision 13 of the...
  5. Punisher79

    SP30 and PC Sound Loss

    We just got a NEC 2400 IPX PBX installed and we are using version 11 of the DTerm SP30 for our call agents to use as a softphone. We are using either Plantronics MX10s connected to our internal sound cards using Plantronics headsets or Plantronics USB DSP400 headsets. We are having major...

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