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I have a customer that has placed call waiting on the last line of their hunt group. However, when the hear the call waiting signal, they are unable to use the hook switch to place the call on hold and answer the incoming call. It just does not work. Is there something in the programming...

One of my existing customers went out an purchased (at auction) a BCM1000. Now I have been able to go in and see the PBX configuration and that is all good. Here is the problem. The Administration Password...it definately is not default and I need to change it to default. How can I get this...

I'm picking up a customer that has taken over a previous owner's CTX system with IVP8 voice mail. I have had no problem programming the CTX. However, the usual mailboxes 999, 992, 993 are missing. I want to take the IVP8 back to default on everything. Generally wipe it clean and start from...

One of my existing customers went out an purchased (at auction) a BCM1000. Now I have been able to go in and see the PBX configuration and that is all good. Here is the problem. The Administration Password...it definately is not default and I need to change it to default. How can I get this...

We have a couple of BCM50's that we service. However, one of our MICS customer's has gone out and purchased a BCM1000 from a bank. They have asked us to come out and find out what the configuration is and if they system has the necessary key codes to do what they want it to do. My question...

Just spoke to the receptionist. She is using prompts on the phone. (copy, erase, forward, etc.) she has not tried pressing 5 after listening to the message. I have asked her to try it in the morning. Hopefully this will do the trick. Thanks!!!

Customer has MICS with NAM. At night the receptionist forwards her extension to another extension in the office. When she comes in,in the morning, she cancels the forwarding and checks the general delivery mailbox. She can listen to the messages, but there is no option to forward the...

The customer dos not want to have to dial a feature code before dialing out. Is there another way??

This is getting confusing, I think I will repost in such a way that I can understand what is happening. I'm not that technical and Ron is inserting more questions. So, I think I will repost the situation from scratch. Thanks for all your help!!! Sandi (Ron's Assistant)

Customer has Nortel MICS 4.1 and 2 PRI circuits (one for incoming & one for outgoing) Customer wants to have the system programming set up so that some extensions will show one number when dialing out, other extensions will show a different number when dialing out and other extensions will not...

Thanks Louie, So if I understand you correctly, we can program in such a way that some exrensions can send one caller IC, some can send a different caller ID, and others can call out without saending caller ID. All over an outbound PRI?? Please let me know if I am getting it right. Sandi

Hi Curly, I am being told that I am not asking the proper questions so, i am going to try again: What is the lowest version of software required to program a Nortel MICS so that when dialing out over a PRI some extensions calling out can show outgoing caller ID and others calling out wont show...

Thanks Curly, this helped. Have another question, can I do the same thing with 6.1 software? I really dont want to buy the Remote utilities 11 if I dont have to.

We have a customer with 4.1 software and we will be upgrading them to the new 7.1 software. They have pretty extensive programming and we would like to know if it is possible to backup their programming t a lap top. the customer has a fast RAD and we were wondering if there was a way to do...