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I am using Goldmine to make outgoing calls. This works fine except that I cannot make any notes in the customer record. It seems that once the call is connected, it locks up the contact. During the conversation, I need to make notes on the customer record. Has anyone come across this? Thank...

I have a 406v2 3.2(54) with a PRI. I want to be able to send caller ID when I dial 9 but block it when I dial 8. I was told to put a W in the short code in the telephone number field and that would prevent caller ID from being sent, but it sends the extension number of the calling station...

Thanks again mforrence, it works like a charm.

Thanks mforrence, I'll give it a try.

I am trying to find a way to directly answer a group page. The customer wants it to work like Auto intercom works. Because he had a Partner system and could somewhat do this, he is sure it can be done on the IP Office. Has anyone come across this type of application?

How can I get different names displayed on the Receptionist phone? When a call comes in it will show the name of my company A or company B for about one second and then gives me the calling parties caller ID. Is tthere a way to keep the name or number of the company being called on the display...

How can I drop one party from a conference call when I am using a 4406 set? I do not have phone manager installed for this user.