Just one more thought....too many IT folks get caught up on the Vendor A vs. Vendor B, and seem to forget that without an overall understanding and strategy on how IPT will be implemented, ANY IPT endeavor is at a high risk of failing. Some of these factors include Cost of ownership...
My two cents...We have also looked at both solutions and have decided to go with the Cisco IPT solution. I'm not here to bad mouth Avaya, but Cisco is better positioned especially since most Major Data networks are based on a Cisco Infrastructure. As for the comment concerning Merrill Lynch...
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