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That is exactly what I needed. Thank you very much. For anyone who runs into this and wants to know how I set mine up: Go into the 'Feature Access Codes' section ('System Properties' -> 'System Feature Settings' -> 'Feature Access Codes'), and find the listings for 'Group Presence - Join Group...

My company is trying to use a combination of Personal Ring Groups and External Host-Desking to allow us to set up an on-call phone number for our IT Department. We are using a Mitel 3300 ICP, on Release Level 7.1 PR1. We already have the Hot-Desking licenses, and we have confirmed that the...

My trunk is digital

Well, I can't comment on what it should be doing, only what it is doing. If I stay silent while the message is recording, I get a message that says 'Recording has stopped. Message too short'. Then I get shunted over to the hunt group for my trunk line. Looking at the Call Rerouting form, all...

Looking at that setting, it appears that that would be a global restriction - ie, the system would (after the clear down timer expired) forcibly disconnect ANY calls that ran past the 'Call Duration' setting. That would be an issue for us, as we do have users who have extended calls, and we...

We still need to be able to take messages after hours, we're just trying to avoid having a call remain in our system when it's not actually leaving a message. I just want the system to hang up if it gets only silence when waiting for a message (right now, if I dial a mailbox but stay silent, it...

About 2 years ago, our company switched away from having a permanent receptionist. Where we used to have a user sitting at the console routing calls, we now have a ring group with several members, with an overflow to voicemail. Overall, it works well, except for the following situation, which I...

Extra info: I have looked through the SMDR fields, and we do have the 'Calling Party', where it shows either the extension that called (for outbound) or the Trunk number (T201, for example). I'd just like to get the actual Caller ID info, if possible. Thanks

I am currently gathering SMDR logs from my Mitel 3300 system (running MCD 4.2 - I know, it's old, we're working on that). I am trying to find the source number of some nuisance calling that we're receiving, but it doesn't seem like SMDR has the info I'm looking for. What I want is to see a list...

I'm having an issue with a new Windows 8 laptop - I have the laptop domain joined (no issues there), but when I try to log in, the PC is defaulting to logging in using a Microsoft account - If I try to login using a domain account, I get a message saying "Please type your email address in the...

Thats what I'm finding too - it doesn't look like it's possible to do what I want. I think the current situation, with the ring group, will have to do for my current purposes. If they want something else, I'll have to look into it later. Thaks for all the input.

Ah, sorry. I am using embedded voicemail on the 3300

LoopyLou, That is the setup that I currently have, although I have used a ring group instead of a hunt group - When the hearing impaired calls the number, it rings to a specific group of people, with the name 'Lobby Assistance'. I was hoping to have that as an interim solution until I found...

Hello, Equipment: Mitel 3300 PBX, phones are Mitel 5212 and 5224. Lobby phone is Mitel 5302 IP phone. Our business recently changed to a no-receptionist setup; in our lobby, we have a phone, and when visitors, deliveries, customers, etc comein, the can pick up the phone and press the 'HELP'...

Benny89, The Hotline option looks like it will do exactly what I need. Thanks everyone for the input. I am not, by any means, a Mitel expert, or even a phone system expert, so I am just learning as I go. Most of my essentials I am good with, it's just some of the more obscure things that I...

I have never set up an analog phone on my system, so I'm not sure how to go about doing so. In my Web UI, I have gone to Users and Devices -> Advanced Configuration -> Analog Telephones -> Analog Sets but I don't know what to do from that point. I am presented with a list of analog sets (some...

I have been tasked with setting up a lobby phone on my Mitel 3300 system, and a few of the requirements go outside of my area of expertise. We want to have a phone in the lobby, so that after hours, a visitor/delevery person can pick up the phone, and have it automatically connect to an...