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  1. fayettecom

    Random call routing

    x221 and x225 do both ring when calls come in. I have tested on each line independantly and it seems to be completely random as to which line will dump straight into voicemail. Would DND have any effect on the AA like callenj suggested?
  2. fayettecom

    Random call routing

    I should have mentioned that the CP100 is a refurb. Has anyone seen this kind of issue on a unit thats going bad. Also, we already replaced the powersupply.
  3. fayettecom

    Random call routing

    There is one hunt group, but it is only used if someone press option 7 from the AA promts. When this unit misroutes a call to voicemail, 1 short ring is heard and then the caller hits the voicemail box for either 221 or 225. When it works right, there are 3 rings before the AA. Everytime it...
  4. fayettecom

    Random call routing

    I have a Callpilot 100 on a CICS 7.1. It is setup to have calls on all four lines routed to the autoattendant on after 3 rings. The problem is that sometimes on the very first ring, the caller is routed to the voicemail of the prime DN of 221, and other times it is routed to the voicemail for...
  5. fayettecom

    PVM Outdial

    Can the PVM large outdial to a cell phone when a voicemail is left.
  6. fayettecom

    CICS 6.1 and CallPilot 100 Night mode

    I'm new to Nortel phone systems. I have a customer who wants their day time calls to ring their operator 4 times before going to the AA. At night, they want the AA to answer immediately. Currently the AA answers after 4 rings if the system is in day or night mode. I found that if I change...

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