Search results for query: *

Pascal: Since the date you sent your last message I have been trying to figure out whether I actually have what I need in order to create a form in Lotus. I just now was able to discover that I need and don't have Lotus Designer installed. I will be getting it probably today (our local IT...

Pascal: Sounds good. Your help is very much appreciated!! I'm not sure how an agent can determine who an original email in a conversation is intended for, which is why I planned for human intervention in order to get it into the right folder. A new message may also not be for a specific...

Good insights. I'm ready to begin. Where do we?

You've got it. And #3 seems the trickiest to me, too. Because there could potentially be a relatively high volume of messages in a conversation thread, I don't want the Triager CSR to be responsible for moving every message in each conversation to the correct folder. Is the FROM information from...

Well, you've got me questioning what I want -- you're helping me think through it better. At the core of what I really want are the following: (1) To have a group record of email traffic (2) To alert the CSR when a new message for him/her arrives in his/her folder (3) To keep a personal touch --...

Pascal: I wrote a reply to your post several days ago and before submitting it I crashed hard. I forgot about that, so until now I thought I was waiting on your reply. Sorry. I do like the option of having all of the mail activity stored in the group box (Inbox, folders, Sent Items). At the...

Pascal: Thank you for such a well thought reply. I like your idea of how to handle this. It has the advantage of scalability, of remaining useful if the team of CSRs grows larger. You did a good job of seeing the inherent problems we could encounter. Currently, there are 7 CSRs that might be...

Pascal: Thanks for the reply on this and my other post. I'm going to think through your reply to the other one for a while, so my follow-up on it will take long. On this issue, though, between the time I posted and now I came up with a simpler solution, but I'm guessing it has shortcomings...

Why has no one commented on either of the two posts I created? I am new here, but it seems to be a fairly active list. Anyone out there?

In my previous post I explained my newness to Lotus, so I won't go into that again here. I simply want to know if it's possible to hyperlink to a document in a Lotus notes database, and if so, how. Thanks, jb

OK, I'm pretty new to Notes -- have for years been a die-hard Outlook/Exchange user. But I now see many of the superiorities of Lotus' solution over Microsoft's (as well as the inferiority of Lotus in the realm of interface friendliness). So, I'm tinkering around with creating basic agents. I...