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Queueing to Skillsets in Scripts
Is it possible to queue to a second skillset in a script. For example queue to skillset 1 for 10 seconds and then if the call still hasn't been answered de-queue from that skillset and queue to a different skillset?- jimbobnotts
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- Replies: 3
- Forum: Nortel: Symposium call center solutions
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Outbound calling via scripts
I believe it is possible to dial out via Symposium scripts. I understand how to dial out to a set number everytime, but is it possible to dial out to any number via a script?- jimbobnotts
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- Replies: 3
- Forum: Nortel: Symposium call center solutions
