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Scripting out of hours treatement
If you create a new primary application (Customer_Service_nite) for after hours calls, it will also clean up the abandons and calls offered for the Daily, Weekly and Monthly reporting intervals.- veg2go
- Post #8
- Forum: Nortel: Symposium call center solutions
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Over-riding Wrap up times ???
The user can end the break timer by pressing the not ready key twice.- veg2go
- Post #3
- Forum: Nortel: Symposium call center solutions
