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  1. MrNorstar

    Avaya IP ACD Q's

    I have a PRI for trunks, and the sales guys ( 15 of them who have their own DID ) wants this: If I'm on my phone, and I get a 2nd call on my DID, I want to have that call go to my personal queue and say " Please hold or press X to go my Vmail" Is this possible ? Plan on using essential addition...

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