Thanks everyone. We ended up taking the less convenient choice for our clients. We added an external transfer CCR to our auto-attendant that directed them to the call center. Our clients now have to dial 8 after calling us but the upside is that it we won't have to worry about our administrator...
I called Comcast and they said that I have a PRI system so they cannot call forward for us and that it needs to be through our PBX system (we obviously have Nortel Norstar). The issue with the "*" is no longer valid since the *71 does not apply to us. All information that I find from searching...
Sorry about the lack of information. I listened to the tone and it "sounds" like a busy tone but I'm not a musical person, I can't hum a tune to save my life. We need to intercom then dial 9 to get an outside line. Internal and outside dialing of * creates the same display and tone.
I get the same tone whether I dial * or 9 *. If it was Comcast's fault I would think that dialing * internally would be fine and I would only see an issue if I dialed 9*. I do see an "Invalid number" displayed on the meridian screen. this photo was when i just dialed *, not 9* but it's the same...
Our company hired an answering service for the evening and weekends so that our clients have a live human when they call outside of business hours. Our phone provider (Comcast) lets us forward our calls to the answering service with a simple *72 and then the answering service number. The problem...
How can I find the line set of another extension? I know I can see the Line set of an existing phone by Feature *0 -> Intercom -> View and see the port number. Can I do that for any phone that I do not have direct access to (and cannot dial Feature *0 on)? Can there be a way buried somewhere in...
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