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Call Abandon Event
I am right there with you with a SQL query off the DB. THe problem I have with that is that my Nortel NTPs don't have a viewable/printable table relationship diagram. Its there, but its so damned small nobody can use it. Any suggestions where that database relationship documentation can be...- cbubacz
- Post #4
- Forum: Nortel: Symposium call center solutions
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Call Abandon Event
I am in the same situation. I need an accurate way to log abandoned CLIDs with my SCCS 4.0. Any suggestions? I have heard the Event Handler can be a problem if it is overloaded with data, but "overloaded" is a vague term. Any help would be appreciated.- cbubacz
- Post #2
- Forum: Nortel: Symposium call center solutions
