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We are exploring new phone system options. We have a 10 yr old Siemens system that we are finding does a couple things that no other phone system has done. We have looked at Avaya, Cisco, Mitel, Shoretel and none of them do this. a) I can place a call on hold (On Hold Key) and go to any...

This is from my first post. I'm not sure how to be more detailed?? a) I can place a call on hold (On Hold Key) and go to any other phone and press a Pickup Key + Ext# of the phone I put it on hold (or BLF) and get the on hold call. This SAME pickup button can pickup a ringing phone on...

Nupoint was included in the quote. I wish it included the external database feature like Voicemail Pro as we probably don't need the additional functionality of Intelligent Routing. Example: 150 drivers calling in from predictable phone numbers. We could give one phone number. They call the...

1. Avaya system seems to have a robust call routing tool in the Voicemail Pro software that can do database lookups for values and route based on that. What is Mitel's product for integrating auto attendant into a database? (Mitel said their Auto Attendant would not do this) Is it Intelligent...

Basically it is like skill based routing. It is an operations dept for a trucking company, where a driver calls in and we want him to get his driver manager first. the 2nd queue would be a backup to him and the 3rd queue gets broader yet. A driver is willing to wait on the phone a little longer...

We at first thought this could be done (and was told it could) but after reading the user manual and downloading the admin software for IP Office I don't think it will work unless someone tells me different. We would like for a call to go to a queue example queue A. After 30 seconds it goes to...

The way we are looking at it, it is either possible or not possible with IP Office to keep our current method. We would like to keep our current method if it is possible as to limit the changes/training etc. If we are told it is possible we would like to know how. We have just heard to many...

Parking lots will probably not work very well in our situation being that calls are parked continously everywhere on people's extensions. This is much simpler because you know when they hang up they will get the next call. I've heard that it "should" work from the salesman and here on the...

I knew someone was going to say 5) was a stupid question but I didn't think there were any stupid questions. :) What I meant was IP xml phones are a little bit more advanced than our current digital handsets and that type of phone is going to just continue to advance. Are we going to have to...

IP Office - More questions in our quest for a final decision between Mitel / IP Office / Cisco 1. Another salesman touts out of box failure rate for Avaya phones are really high. Does that mean the reliability of the phone (9640) down the road may not be that good (we would like these phones to...

Thanks for the info

One more question about Avaya phones (or probably all IP phones in general). We run some applications that require a constant network connection. If the connection goes down the programs crash and we have to Ctl-Alt-Del them. We only have 1 Cat 5e drop per computer/phone. Adding another...

We are evaluating new phone systems and IP office has made it to the last cut. Basically it is down to Mitel and Avaya. 1. The Cisco phones seemed to provide hands down the best end user experience of any but it was an expensive option and the administration is a little bit all over the place...