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I have been searching for an Avaya Definity/Communications Manager compatible analog phone that has caller ID AND a message waiting indicator. Does anyone successfully do this today and what phones have you found that will work?

Does anyone know where I can get parts for a VMX 100? Need a hard drive and some other components.

I thought I new how to do everything in ASA and even some things that you were'nt supposed to do but I am trying to schedule a BUSYOUT and RELEASE of a station in my switch and the only way I have been able to do it is via the schedule report. Problem with this is every time it generates an...

Have Avaya come in and replace the ring frequency generator in the cabinet that is having the problem. If you have MCC cabinets it is in the bottom behind the pannel accessed from the front. The part number I believe is 107869679... I had to replace all four of mine over the past year.

Both good suggestions. Thanks. HAve gone the agent trace route and that works but takes a lot of resources out of the CMS when you have 60 reps to monitor. The Aux Interval report summarizes the information as well. I'm starting to believe the only efficient way to do this is through CTI...

We have an off line group in our call center that process back office work in addition to taking customer calls. We have set up Aux Work Codes to specifiy the type of work they do into 5 different categories. The call center manager wants to be able to report the details of an agents change in...