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Idle Agent Count Instrinsic Definition
Thanks Jeff. I just wanted to make sure.- paulboss
- Post #3
- Forum: Nortel: Symposium call center solutions
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Idle Agent Count Instrinsic Definition
Can an idle agent be one that is logged in but in a 'Not Ready' state, or must the agent be strictly 'In Calls' and ready to take a call? I want to add a second condition check to one of our scripts to check for an idle agent count greater than 0. If the condition is not met then the call...- paulboss
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
