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Can't tell agent is not ready after a call is missed on Call Center
Hello all, I just installed Call Center Basic on a Call Pilot with a MICS 6.1and when a logged in agent misses a call because he stepped away for a moment, there is no indication that the agent is not ready to receive calls when he returns. The agents have T7208 tells and the supervisor has a...- flashtelecom
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- Replies: 1
- Forum: -General Telephony discussion
