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  1. anniec

    My CallPilot will not login - keeps refreshing screen

    Hi anyone! I have a customer that is trying to login to their My Call Pilot. It keeps giving a message regarding the Call Pilot player and refreshes the screen every second. No logon screen ever appears. Anyone ever see this before?
  2. anniec

    Avaya Automatic Exclusion and music on hold

    Is there any way to have the automatic exclusion feature activated without affecting music on hold? I have the automatic exclusion on and an exclusion button on every phone. This keeps callers from hearing the music on hold. This is a hospital so I have to keep the exclusion feature on for...
  3. anniec

    Octel not asking for password when using "message" key to access mail

    Thank you very much! I will look through it all and see if I can get it to work correctly. I can already see a few programming items that are wrong without even looking back at the ports. I'll let you know what happens. Thanks!! :)
  4. anniec

    Octel not asking for password when using "message" key to access mail

    The ports are programmed as 2616 sets in the pbx, however I could not find a recent documentation of how they should be programmed. They look ok, but the class of service has a lot of things allowed that I don't think should be.
  5. anniec

    Octel not asking for password when using "message" key to access mail

    Menu 4 line type is 148. Menu 1 1 type of pbx is I - PBX DMID NT Meridian 1.
  6. anniec

    Octel not asking for password when using "message" key to access mail

    I am not sure if it has ever worked. The removed Meridian Mail and changed it out to Octel. Another vendor did the install.
  7. anniec

    Octel not asking for password when using "message" key to access mail

    Ok. Thanks for that on the delete issue. I'll let them know. I was looking at the ports in the Octel and the first 2 ports are set to N for everything. When I changed them to Y for incoming calls (I) the Octel answered but then dead air.
  8. anniec

    Octel not asking for password when using "message" key to access mail

    Octel is an Aria 250
  9. anniec

    Octel not asking for password when using "message" key to access mail

    cs1000 Rls 3.0. It happens to all users. 3102 is the message key and it happens if you dial 3102 also. They are hearing the main greeting, then pressing # and entering mailbox number and password to login.
  10. anniec

    Octel not asking for password when using "message" key to access mail

    Hi. I don't know Octel very well and have not been able to figure out why this Octel is answering but not asking for password. When dialing the Octel it answers with the main greeting instead of the system asking for password. Also, they cannot press 7 to delete a message until the end of the...

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