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Can anyone provide some tips and tricks? Having an issue with System manager not seeing Session Manager. I walked through the set-up again on Session Manager and it did not give me the error that it can not communicate with System. However, System Manager fails on System test to Session...

Thanks for the reply's Mitch. I have all ports open. I am allowing all VPN traffic to my .2 network which is the Avaya Network. Thank you

We are running a pilot program and agents are Client PC VPN'd into Network. They are using Soft Phones to answer calls. The sales reps are answering the inbound call then to warm transfer the call they are pushing the conf button on their softphone then dialing 91 to an external number. They...

You are correct, I see the trunks up between Session and CM, in CM. When configuring System Manager (from what I have read) you need to enter into System exactly what is in CM. "To administer minimal routing via Session Manager, you need to configure a SIP entity of type CM and a second SIP...

I am trying to understand what purpose the System Manager has. Is it just to provide a graphical interface to the Link between Session MGR and the ACM? I happened to of established a link between ACM and Session Manager before System manager was built. SIP trunks show in-service/idle...

The MedPro and CLAN will have to be dedicated to this External Access from what I am understanding. Assign them to a public IP and base these subnets on the IP region... Is this safe? Why cant someone post files the the CLAN or do something more destructive? Thank you

Client does not want to use a VPN client. They want Soft Phone to register to a Public IP. Do I just need to have Port forwarding on 1719UDP and 1720TCP to a CLAN's NAT'd Public IP? What range of IP's would I specify in the new Network Region? Is this safe? Thank you

I have determined that one of our network regions has not been created properly. It states intervening-regions which are not correct. This is huge system which has 200+ network regions. (CM 5.0) How do I find the 1st network region in the chain so I can remove the intervening-region...

There is no way to change the config file in CM or change the station type to something other than a a 9610, like what you have to do with the 9600's on a site w/ a gateway with SLS (9610 = 4610) Appreicate the time

How can I remove the directory button on a 9610 phone. By default there is no way to change the button fields on the phones. These phonese are going to be in lobby's and we do not want them to have access the the Company directory. Thank you