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Sorry. Ok i set it to level 2. DCH 10 UIPE_IMSG CC_SETUP_IND REF 0000331F CH 1 7 TOD 14:18:26 PRIM HDR: 2F 00 01 00 3A 00 MSG HDR: 08 02 1F 66 2E 00 BCAP: 01 07 13 00 81 90 00 00 A2 CHID: 09 09 0D 00 A9 00 83 00 01 00 07 CAD#: 03 0A 03 00 80 00 04 00 06 04 06 04 CLG#: 05 10 07 00 21 80 0A 00...

Reusser Ok so I turned it on and made a call. I received the info below. So somewhere in the info below, I should defintely see a name if they are sending the name??? DCH 10 UIPE_IMSG CC_SETUP_IND REF 0000301B CH 1 2 TOD 12:45:08 CALLED #:6464 NUM PLAN: UNKNOWN TON: UNKNOWN PROGRESS...

Reusser, I read some other post regarding the NI2 requirement. The smaller site that we have actually has NI2 programmed in the route. Is there anything else, that I missed? TYPE RDB CUST 00 DMOD ROUT 0 DES LOCAL.PRI TKTP DID NPID_TBL_NUM 0 SAT NO RCLS EXT DTRK YES BRIP NO DGTP PRI ISDN...

Roupe Ok, I have another smaller site (Option 11) where we have the same issue. This is what the their d-channel looks like: ADAN DCH 10 CTYP TMDI CARD 01 PORT 1 DES LOCAL.PRI USR PRI DCHL 1 OTBF 32 PARM RS232 DTE DRAT 64KC CLOK EXT IFC NI2 ISDN_MCNT 300 CLID...

We recently upgraded to succession 4.5. We recently switched carriers for our 5 PRIs. With our old carrier, when someone from the outside called us, we only received the telephone number. With our new carrier, we are being told that we should see the name and telephone # when someone calls us. I...

Since we just upgraded alot of the stuff we have, I know we won't be buying anything new in the near future. Thank you for your time.

No, we removed the meridian mail hardware/card cage. We installed a new network group in the cabient where it was located. So I programmed the IFDN feature correctly?

I have an ACD queue with three agents. Sometimes their calls last a minute of two because they are scheduling patients. They want a call to route to their voicemail if and only if they remain in queue for 3 minutes. Is this possible? It used to work when our voicemail access number 53777 was...

Ok. I tried the following and I just stay in the queue 52777. I can call 42007 and I go directly into the mailbox that I need but when I call the acd directly 52777, I am just sit in the queue until I hang up. TYPE ACD CUST 0 ACDN 42004 MWC NO DSAC NO MAXP 2 SDNB NO BSCW NO ISAP NO AACQ NO...

Ok. I change the IFDN on the source ACD to the call pilot number and change the OVTH and AENI on the source ACD DN? Like below? That just sent my call directly to voicemail even though I have an agent logged in. So that must not be what you meant for me to do. ACDN 52777 MWC NO DSAC NO MAXP 4...

Maybe i dont understand, but couldnt you just build another ACD with with NCFW to 53777 and overflow to that acd? To answer the above question, unfortunately no. Time overflow(TOF) does not occur during the following conditions: calls to a source ACD DN in night serivce or when the target...

Ok. I set up this dummy q to play with (52777). So this is the source acd. I changed the BYTH. I set my TOF to 10 seconds. TYPE ACD CUST 0 ACDN 52777 MWC NO DSAC NO MAXP 4 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT 12 FRT 18 SRRT 12 SRT 30 NRRT FROA YES CALP POS ICDD NO NCFW 42004...

I tried that. I built a phantom analog station and I dcfw to voicemail 53777. Nothing happened. I just stayed in the queue holding until I hung up.

We recently upgraded our voicemail system from Meridian Mail to Call Pilot. I have/had an ACD 53828 that is set up to route to voicemail if callers stay in the queue for 180 seconds. Since we upgraded to Call Pilot, this hasn't been working. I now know why. The OVDN can not be a CDN. Our call...