I have being reading the posts here and it seems that everyone has had bad experiences with "maintenance" as we all have had. This past year, Avaya has been coming up with new methods of billing for service/ports/etc.. We hooked up with a BP up in New York this past year that has saved...
We use MicroCall as well and have never had any problems. The tech support is awesome as well. We have never had any major problems, but any time we have called, we always get a human and sent straight to support.
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