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  1. LukeGTI

    Dummy extension

    Hello, Ive got a quick question. Our company used to have a simple phone system and our extensions were 201, 202 (sales), etc. Now we have the BCM, when a customer calls in, he can press 1 for support, or 2 for sales. If he hits 202 he gets an invalid extension. Is there a way to setup a dummy...
  2. LukeGTI

    Thru-Dial?

    Thanks, I only need this temporarily until we get our sales reps running on their IP phones. Right now theyre calling me, and I gotta transfer them. Real pain in the ass... Can you give me a bit more info on where I can find the settings for this. I tried going through the docs but not having...
  3. LukeGTI

    Thru-Dial?

    Hello, Im new to this and reading up the documents, I came across the Thru-Dial feature. From what I understand it should allow a user to check their mail, and make an out going call by hitting 0 and then dailing. I can get them to dail any internal extension, but dailing an external number does...

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