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Thanks alot for your help.

Thanks this helped alot. However i made some changes to it for it to work perfectly fine. Is there any other way to have a formulae to give in the final result as such instead to run to formulae and combining it in the text field? I would ideally like to have the result in date time format?

Thanks for your reply. However, what is the formulae to get the difference between two records? Also i am trying to use this formulae right now {AgentStateDetail.eventDateTime} - previous ({AgentStateDetail.eventDateTime}) but this is giving me the result as 0.00 where as the difference between...

Hi thanks yes i will get in touch with him and check on this. Another question i had was that much before this i was told that the reason i cannot connect to the ACD DB directly was it affects the performance of the ACD system. Is that true?

Hello, I am trying to subtract records in a table which are in two different rows. It might be an easy one however i cant seem to do it the right way i guess. Eg: I have a column called EventDateTime which has multiple values in it EventDateTime 9/19/2012 5:11:07AM 9/19/2012 5:11:55AM...

Hello, We use Cisco ACD system for our Helpdesk and use Crystal reports 2011 desktop and server to design reports and automate them throught the server. My problem is that i cant connect to the ACD system DB directly and run reports. I know there are some custom build crystal reports in the...

hi thanks alot for your response. I will try this and let you know if this works for me.

Hello, I am new to this forum and to crystal reports. I have an issue that i encountered this morning and need to solve as soon as possible as i need to be able to run these reports quickly for the senior management. I have two DateTime fields: Create_Date and End_Time. My service level...