We are constantly having trouble with this software running very slow. The CPU utilization only averages about 40%, so it doesn't seem to be swamping the server, but it can sometimes take over a minute for a message to reach the customer. Also we have trouble with customers clicking the X to...
We currently have 2 ACDs and backup the data to SQL servers for reporting. We keep seperate tables for each ACD, but they could be merged if you like.
The biggest problem we had was getting the sproc to successfully run that pulled the Oracle data into the SQL data. But then before that we...
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