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Thanks Tievom. I am very familiar with NOC tech's work..I just did not realize exactly what the Tech monitor did. I can probably handle the job, according to your explaination. This Manager, however, insist that his VP wants someone who has done it before. I am over qualified for the position, I...

Thanks for the info bikechuck. I will not have to isolate...just be able to assist with a laptop. The employer has not contacted me and I suppose that he is going with his original plan to have someone who is familiar with all of the alarms---regardless of the fact that they will not be doing...

Thanks for your response capitol31. I will be monitoring for alarms alone, I've been told. I asked if I would be usinig a laptop to troubleshoot & isolate the type of trouble and the answer was yes to both. I will not have to isolate and repair the trouble...just monitor, isolate and report it...

Need your help please. I am a residential telco installer with basic knowledge of DMS 100 and Lucent 5e switches. I have the opportunity to get a position monitoring the same. Where can I get information about the alarms for these switches and how to isolate them. I would do that and report it...