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  1. ManuelVS

    Avaya Aura Contact Center 7- Real Time Average Answer Delay DISPLAY FORMAT

    Hello, is it possible to modify the Real Time Average Answer Delay Display FORMAT? Default Format is in seconds ###,# Other like mm:ss for example. Thank in advance.https://files.engineering.com/getfile.aspx?folder=cdcec128-ae6a-4408-bb1a-e5c79033b7ca&file=AAD_S.jpg
  2. ManuelVS

    SOLVED - Apply filter to Graphical Display - AACC 7 Real Time

    Hello, trying to apply filters to Graphical Display in Real Time Reporting, AACC 7.1 As you can see in the attached file, in Avaya Contact Conter Administration there is a Filter Management Section. They mention it but reading it you can see that Applying filters to graphical displays is the...

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