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Avaya CMS - Agent Group Summary by Interval
We're looking to create an Agent Group Summary by Interval report. This way a call center managers can see a running total of how many calls their agents have taken, the time, outgoing, incoming etc. during a given day. Designer, only offers Daily, Weekly and Monthly options for Agent Group...- CarsonWeaver
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- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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Avaya Dial Plan options
I'm thinking of moving to a 7-digit dial plan, but instead of using the more traditional method of using more digits of the whole telephone number such as: 4-digit: 5701 5-digit: 8-5701 6-digit: 48-5701 7-digit: 348-5701 for say (555)348-5701 I'm thinking of going with a 3-digit...- CarsonWeaver
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- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
