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Desktop "Drive-By" support problem
I have reposted this question there. Again, Thanks.- ISLarry
- Post #6
- Forum: Making an Impression
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"DriveBy" Desktop Support Problem
Drive-By support is defined as: in the act of a support person moving from one location to another, a customer notifies them of a problem and desires that they fix it or provide a solution. There is the impression by the customer that you’re there, you should devote some time to this because...- ISLarry
- Thread
- Replies: 5
- Forum: My own development as a professional
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Desktop "Drive-By" support problem
??? I felt that the ability to effectively communite with the customer regarding this issue would fit exactly into the "Making an Impression" forum. I mght be wrong, but I think I'm asking this community on how to communicate to the customer in a fashion so as to win without actually allowing...- ISLarry
- Post #3
- Forum: Making an Impression
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Desktop "Drive-By" support problem
Just got handed an issue to attempt to identify a win-win solution to. The issue is "Drive-By" support requests. This is where a support person has had to go to a customer's location for an issue. Upon resolution of that issue or during the resolution phase another customer approaches the...- ISLarry
- Thread
- Replies: 5
- Forum: Making an Impression
