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  1. EdStray

    Intermittent problem PD help

    Thanks for the information. So far it looks like restarting the system may have fixed my problem. Only time will tell. Thanks again, Ed
  2. EdStray

    Intermittent problem PD help

    While I'm trying to determine what the possible cause or common problem is....is there anything to be gained by turning the system off then back on. Could this possibly reset a condition that was created as a result of a power failure? Thanks, Ed
  3. EdStray

    Intermittent problem PD help

    I need some problem determination help. I’m having intermittent problems and the symptoms are as follows: • Incoming callers are entering an extension and instead of going to the extension or Voice Mail (VM) they go to the system operator or they say the line goes dead. • At times using a...
  4. EdStray

    General mailbox that can be part of a Calling Group

    phoneuser, I did exactly that yesterday morning and it worked fine. The only problem, or my lack of understanding, is that I assigned the class of service to mailbox 772 as 18. I was thinking that that would allow me to assign a mailbox owner. However, everything appeared to work except when I...
  5. EdStray

    General mailbox that can be part of a Calling Group

    Scottel; that is exactly what I thought and tried first. It just keeps ringing someplace. Maybe I don’t understand what you mean by ‘Assign a mailbox to this extension’. I did create a mailbox for the extension, do I need to add it to any place other then the call group list and what class of...
  6. EdStray

    General mailbox that can be part of a Calling Group

    Thanks for the help, Pepperz. Using an extension that exists on the Legend solved the problem as I stated it, but did not provide the function I’m trying to get. Let me describe what I want to do and if someone could give me the steps to follow that may be to best way to get this done. I don’t...
  7. EdStray

    General mailbox that can be part of a Calling Group

    I have a Merlin Legend 6.0 with Merlin mail 3.0 and all the manuals. However, I've been unable to create a general mailbox that I can put in a calling group. I've created the mailbox with 18 as the Class of Service but when I call in from outside and dial the extension at the operator prompt the...

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